Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange your item must be in the same condition that you received it, unused, with tags/labels, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@quietluxuryfragrance.com. Please note that returns will need to be sent via post to the following address: A85TV76.

If your return is accepted, we do not pay for the cost of the return delivery. You as the purchaser will need to pay the return delivery fee at your local post office. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@quietluxuryfragrance.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, custom products (such as special custom orders or personalized items are non-refundable. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at contact@quietluxuryfragrance.com.